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This Policy was last updated on 28 March 2025 and takes effect from that date.

Amused Australia Pty Ltd is aware that gambling is a form of entertainment to a large majority of people, however we are conscious of those who can become vulnerable to problem gambling.

We are therefore committed to provide a responsible gambling service, where clients have access to online tools so they can exclude themselves or limit their betting activities.

Responsible gambling for individuals means: - They may gamble for pleasure and entertainment but are aware of their likelihood of losing and understand the associated risks, - They exercise control over their gambling activity, and - Responsible gambling occurs in balance with other activities in their lives and is not causing problems or harm for themselves or others.

Responsible gambling for the broader community, including gambling providers, governments, and sporting associations, requires: - Shared responsibility for generating awareness of the risks associated with gambling, - Creating and promoting environments that prevent or minimise problem gambling; and - Being responsive to community concerns around gambling.

Problem gambling occurs when a person spends more than they can afford, betting for a lot longer. After gambling the person feels anxious, guilty, or just uncomfortable with the situation.

The negative consequences of problem gambling may include: - The punter suffering excessive financial losses relative to the gamblers means (including unpaid household bills, credit card debts or loans); - Adverse personal effects on the punter (such as anxiety, depression or stress) and/or their family; - Adverse effects on employment and work performance (including missing work or having trouble concentrating at work); - Losing the ability to maintain a healthy and balanced lifestyle due to spending an excessive amount of time gambling; - Regretting the amount of time lost or wasted due to gambling; and - Other costs which are borne by the community.

To assist with gambling responsibly we can help you by: - Implementing Pre-commitment Limits – you can set a daily, weekly, fortnightly or monthly limit on your deposits or losses via our Betting Platforms (or please e-mail us and we can set this up for you) - Temporarily suspending your account if you feel it is getting the better of you at a certain moment in time

Below are some tips for ensuring your gambling does not start affecting you negatively: - Separate work and gambling – don’t gamble at work - Take a note of the length of your gambling sessions - Do not look at gambling as an alternative source of income - If you’re behind, don’t chase, it will only get worse

We aim to consistently promote responsible gambling practices. Gambling should be an enjoyable form of entertainment which does not create problems. The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our clients, the community at large and us as the wagering operator.

Responsible gambling involves informing clients on their rights and responsibilities as gamblers and ensuring that our company delivers gambling products and services in ways that benefit clients. We are committed to sharing responsibility, with communities and Government bodies, for helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are: - Allowing our clients to set a pre-commitment limit; - Allowing our clients to take a break from gambling with us for a set period; - Allowing our clients to self-exclude (either temporarily or permanently) from betting with us; - Providing Responsible Gambling information and messages to our clients; - Engage our staff about Responsible Gambling training; and - Referring our clients who are at risk of problem gambling to gambling-related support services.

We aim to achieve the following outcomes: - Minimising the extent of gambling related harm to individuals and the broader community; - Enabling clients to make informed decisions about their gambling practices; - Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information; - Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and - Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

The following questionnaire may help you to identify tendencies in your behaviour which are often linked to problem gambling:

1. Have you ever ignored your job in order to gamble? 2. Have you felt unhappy with your personal life due to gambling? 3. Does your gambling affect your perception of others, or how others may perceive you? 4. Has your gambling left you with a deep sense of regret? 5. Have you ever tried to meet your financial obligations by gambling? 6. Has gambling affected your motivation to succeed? 7. Do you feel obliged to gamble in order to recoup lost money? 8. Do you consider a win as motivation to spend more? 9. Have you ever spent your last available dollar on gambling? 10. Have you ever borrowed money in order to gamble? 11. Have you ever sold assets in order to gamble? 12. Have you felt reluctant to use money set aside for gambling on everyday purchases? 13. Has gambling negatively impacted on the way that you treat yourself or others? 14. Do you find yourself gambling beyond the time you had planned to stop? 15. Have you ever gambled to avoid dealing with personal problems? 16. Have you ever committed (or considered committing) a criminal offence in order to gamble? 17. Does your gambling affect your sleep? 18. Do the frustrations of your personal life encourage you to gamble? 19. Have you celebrated good fortune by spending excessive time gambling? 20. Have you considered harming yourself as a result of gambling?

Studies show that people who have answered Yes to seven or more of the above questions show tendencies representative of problem gambling. For further assistance, or if you wish to know more, please contact one of the organisations listed below.

As a responsible operator, we are committed to actively taking steps to exclude minors from placing a wager using our betting platforms. Our clients are identified through GreenID. Our services are to be used by persons who are at least 18 years old.

You can actively prevent underage persons and those experiencing gambling harm from accessing our services by downloading one of the following filter options:

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http://www.gamblock.com

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http://www.safekids.com

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http://www.27labs.com

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http://www.netnanny.com

As part of our responsibility towards responsible gambling, Members can set a Deposit Limit and/or Loss Limit on a daily, weekly, fortnightly or monthly basis. Upon sign up we have a pre-commitment limit mechanism which must be actioned.

Please note that pre-commitment limits are separate between our brands (Bet Nation, BetDeluxe, Surge, Noisy, PulseBet, BigBet, YesBet, BetExpress, MightyBet and BetJet), i.e. any limit you set on one platform will not be taken into account on the other platform and vice versa. If you have more than one betting account with us (or other operators), we recommend that you set pre-commitment limits on all your accounts accordingly.

To set or change your pre-commitment limit, simply complete the following steps: - Log into your betting account via the mobile app. - Open the menu on the top left-hand side of app and click on the Account drop down menu, then click on ‘Settings’. The account settings page will appear. - Under the Responsible Gambling header, tap ‘Deposit Limit’. - Enter the amount that you would like to set for your deposit limit and your chosen frequency (daily, weekly, fortnightly or monthly), then tap ‘Set Your Deposit Limit’.

To remove your pre-commitment limit, simply turn off the deposit limit toggle button in the upper right side of the Deposit Limit page.

- You may lower your Deposit Limit or Loss limit at any time

- Removing or raising the Deposit Limit or Loss Limit will take 7 days.

If you would like to take a break from betting but don't want to deactivate or self-exclude your account, you can use the 'Take a Break' feature.

If you use this feature: - You will not be able use your account until the requested break has expired. - Any pending bets will stand and any pending withdrawals will be actioned. - Any balance remaining in your account can be withdrawn by contacting our Customer Support team.

Please note that breaks are separate between our brands (Bet Nation, BetDeluxe, Surge, Noisy, PulseBet, BigBet, YesBet, BetExpress, MightyBet and BetJet), i.e. any break you set on one platform will not be taken into account on the other platform and vice versa. If you have more than one betting account with us (or other operators), we recommend that you set breaks on all your accounts accordingly.

To take a break, simply complete the following steps: - Log into your betting account via the mobile app. - Open the menu on the top left-hand side of app and click on the Account drop down menu, then click on ‘Settings’. The account settings page will appear. - Under the Responsible Gambling header, tap ‘Take a Break’. - Enter the amount of time in either days, weeks, fortnights, or months, you would like to take a break for, then tap ‘Take a Break’.

If you would like to close your account temporarily, you can deactivate it. Deactivated accounts can be reactivated at any time by calling our Customer Support team.

To deactivate your account, simply complete the following steps: - Log into your betting account via the mobile app. - Open the menu on the top left-hand side of app and click on the Account drop down menu, then click on ‘Settings’. The account settings page will appear. - Under the Responsible Gambling header, tap ‘Deactivate Account’.- A pop-up confirmation dialogue will appear, click on ‘Yes Please’.

If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the option to self-exclude from betting with us. Self-exclusion can be temporary or permanent. If you would like to self-exclude, please contact our Customer Support team by email, phone or Live Chat. You will be provided with a self-exclusion notice to complete and return to us. Once you have completed the self-exclusion process, your account will not be able to be re-opened for the period of your self-exclusion. If you want to stop yourself from gambling with a Northern Territory (NT) sports bookmaker or betting exchange operator, you can apply for self-exclusion by completing a self-exclusion notice available at:

https://nt.gov.au/industry/gambling/gambling/self-exclusion-from-a-sports-bookmaker-or-betting-exchange-operator

For customers in South Australia, Barring Orders are also available. If you would like further information about this, you can contact Consumer and Business Services by phone on 131 882. If you have self-excluded, we support and encourage you to also seek self-exclusion from other Australian gambling providers. Please contact us if you would like assistance in excluding you from other operators.

BetStop is the national self-exclusion register. From 21 August 2023, you will be able to self-exclude from all licensed interactive wagering services for a minimum of 3 months and up to a lifetime. For further information, please see the BetStop website:

www.betstop.gov.au

Activity statements are provided to Members by email on a monthly basis within 7 days after the end of each calendar month. Alternatively, you can obtain a statement at any time by contacting our Customer Support team.

You can call the Gambling Helpline on 1800 858 858 or the Financial Counselling Helpline on 1800 007 007 or visit: -

https://www.gamblinghelponline.org.au

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https://gamblershelp.com.au/get-help/

Or alternatively you can contact our Customer Support team for other assistance.

Confidential, professional, free help, 24 hours a day, 7 days a week. Talk to someone who understands your issues.