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HELP CENTRE

What can we assist with?

Find answers about registration, account access, betting markets, payments and responsible gambling.

HELP

Registration and access

Open Create account from the header and provide the requested personal, contact and address details. You must be at least 18 and meet the eligibility requirements shown during registration.

Use Reset password on the sign-in page. Enter the email address linked to your account and follow the instructions sent to that address.

Contact support if an account detail cannot be changed from your account settings. Some changes may require additional verification.

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Wagers

Choose any available price on a fixture, sport page, pre-match page or match page. The selection is added to the Bet Slip and remains available as you browse.

Singles allow a separate stake on each selection. An Accumulator combines selections into one combined price. System bet mode is available when at least three selections are in the Bet Slip.

Accepted wagers are generally final unless a specific rule or eligible cash-out feature states otherwise. Check the applicable market rules before submitting.

Settlement follows the official event result and the rules of the selected market. Player or statistic-based markets can take longer while official data is confirmed.

Settlement depends on the market and event rules. A market may be voided, remain valid or settle on an official result depending on the circumstances.

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Payments and verification

Available payment methods can depend on applicable law, account verification and the payment provider. Only methods displayed for an eligible account should be used.

Identity and age checks may be required to meet legal, security and responsible gambling obligations. Verification can also be required before withdrawals or account changes.

PROMOTIONS

Promotional information

Eligibility, time limits, wagering requirements and exclusions should be shown with each promotion. Promotional preferences can be changed when communication controls are available in the account.